Check Out Our Frequently Asked Cleaning Questions
Peak Cleaning Service of Fresno provides assistance with any questions you may have. Please look through our commonly asked questions, and contact us if you need further assistance.
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What if I need some extra tasks or services?
Just call the day before to make your special requests and we will quote you a price for the additional time. Ovens, fridge, blinds? Yes!
What happens if I cancel last-minute or skip a cleaning?
We ask for 24 hours’ notice if you need to cancel or reschedule. Cancellations made within 24 hours — or if we’re unable to access the home — incur a lockout fee of 75% of the service cost. For recurring clients, skips requested at least 24 hours before staff are dispatched incur a $30 fee per staff member, which is applied to your next cleaning to cover technician wages and the extra time needed at the following visit due to buildup.
If staff have already been dispatched, the lockout fee applies.
Do I need to be home during the cleaning?
No. You are not required to be home at any point during your cleaning. That being said, if this is your first appointment, it’s usually a good idea to be present when the cleaning crew arrives so that you can provide them with a walk-through of your home. Once your cleaning is complete, it’s also a good idea to walk through the home again in order to ensure that everything is to your satisfaction.
What kind of cleaning products do you use?
We use a combination of eco friendly and traditional cleaning products. While eco friendly products are used in the majority of your home, we do use some traditional products in bathrooms as that is the best way of disinfecting surfaces.
Do I need to provide any of the needed equipment or supplies?
No. We bring everything needed to provide you with a great cleaning experience. We are happy to use your working vacuum should you choose.
Should I have deep cleaning every year?
Many of our clients do have a Peak Deep Cleaning annually to maintain those out-of-reach places that are not a part of the normal, weekly or bi-weekly routine. It’s less expensive than the first time Deep cleaning because the rest of the house is already at maintenance level if we are servicing your home!
Can the cleaners move/lift any furniture or reach cobwebs requiring a ladder?
Unfortunately, due to insurance restrictions, our cleaners are NOT allowed to move or lift any heavy furniture (ie; couches coffee tables, dressers and beds). Our cleaners are also only allowed to stand on a two step ladder. That being said, they do carry dusting poles for extra reach.
How many cleaning staff can I expect to perform the cleaning?
We typically send 1 or 2 cleaners to each job depending on the size of the home to be cleaned.
Is Peak Cleaning insured?
Yes. Rest assured that we are a legitimate company. As such, we are fully licensed and insured.
Does your staff speak english?
Yes, our employees must be able to read and speak English. We do not use illegal labor and all staff are covered with workman’s comp. For your own security reasons, be sure you are dealing with a legitimate service.
Do you run background checks on your cleaning staff?
Yes. We run detailed background and reference checks of each cleaner before they are able to join our team.
Am I expected to tip my cleaning crew?
While your cleaning crew will definitely appreciate any gratuity for a job well done, it is not required.
What if I'm not satisfied?
Our work is 100% guaranteed. If you are not satisfied, contact us within 24 hours and we will return to re-clean any unsatisfactory areas.
When do I pay for the service?
For all One-time services a deposit of 50% is taken at booking confirmation, and balance is due at end of service. For recurring services payment is due at the time of service. You can leave a check on the counter or we can charge your credit card the day of cleaning. Please note all credit card payments incur a 3% service fee.
Do I have to sign a contract?
No! You can cancel any time you wish. You’ll only sign our non-solicit and policy agreement when you hire us.
How can I get a quote for cleaning my home?
Complete a quote form online, email or call us directly. We offer free in-home estimates.