Just call the day before to make your special requests and we will quote you a price for the additional time. Ovens, fridge, blinds? Yes!
What happens if I cancel last-minute or skip a cleaning?
We ask for 24 hours’ notice if you need to cancel or reschedule. Cancellations made within 24 hours — or if we’re unable to access the home — incur a lockout fee of 75% of the service cost. For recurring clients, skips requested at least 24 hours before staff are dispatched incur a $30 fee per staff member, which is applied to your next cleaning to cover technician wages and the extra time needed at the following visit due to buildup.
If staff have already been dispatched, the lockout fee applies.
Do I need to be home during the cleaning?
No. You are not required to be home at any point during your cleaning. That being said, if this is your first appointment, it’s usually a good idea to be present when the cleaning crew arrives so that you can provide them with a walk-through of your home. Once your cleaning is complete, it’s also a good idea to walk through the home again in order to ensure that everything is to your satisfaction.
What kind of cleaning products do you use?
We use a combination of eco friendly and traditional cleaning products. While eco friendly products are used in the majority of your home, we do use some traditional products in bathrooms as that is the best way of disinfecting surfaces.
Do I need to provide any of the needed equipment or supplies?
No. We bring everything needed to provide you with a great cleaning experience. We are happy to use your working vacuum should you choose.