Frequently Asked Questions
DO I HAVE TO SIGN A CONTRACT?
No! You can cancel any time you wish. You’ll only sign our non-solicit and policy agreement when you hire us.
WHEN DO I PAY FOR THE SERVICE?
At the time of service. You can leave a check on the counter or we can charge your credit card the day of cleaning.
WHAT IF I’M NOT SATISFIED?
Our work is 100% guaranteed. If you are not satisfied, contact us within 24 hours and we will return to re-clean any unsatisfactory areas.
Am I expected to tip my cleaning crew?
While your cleaning crew will definitely appreciate any gratuity for a job well done, it is not required.
Do you pay for referrals if I refer you?
Yes! We thrive on referrals and are generous when you refer, if you have a referral please contact us to hear how you can save on your cleanings!
DO YOU RUN BACKGROUND CHECKS ON YOUR MAID STAFF?
Yes. We run detailed background and reference checks of each cleaner before they are able to join our team.
DOES YOUR STAFF SPEAK ENGLISH?
Yes, our employees must be able to read and speak English. We do not use illegal labor and all staff are covered with workman’s comp. For your own security reasons, be sure you are dealing with a legitimate service.
Is Peak Cleaning insured?
Yes. Rest assured that we are a legitimate company. As such, we are fully licensed and insured.
DO I NEED TO PROVIDE ANY OF THE NEEDED EQUIPMENT OR SUPPLIES?
No. We bring everything needed to provide you with a great cleaning experience. We are happy to use your working vacuum should you choose.
What type of cleaning products do you use?
We use a combination of green and eco friendly cleaning products. While green products are used in the majority of your home, we do use some traditional products in bathrooms as that is the best way of disinfecting surfaces.
Do I need to be home during the cleaning?
No. You are not required to be home at any point during your cleaning. That being said, if this is your first appointment, it’s usually a good idea to be present when the cleaning crew arrives so that you can provide them with a walk-through of your home. Once your cleaning is complete, it’s also a good idea to walk through the home again in order to ensure that everything is to your satisfaction.
How many maids can I expect to perform the cleaning?
We typically send 1 or 2 cleaners to each job depending on the size of the home to be cleaned.
CAN MY MAIDS MOVE / LIFT ANY FURNITURE OR REACH COBWEBS REQUIRING A LADDER?
Unfortunately, due to insurance restrictions, our cleaners are NOT allowed to move or lift any heavy furniture (ie; couches coffee tables, dressers and beds). Our cleaners are also only allowed to stand on a two step ladder. That being said, they do carry dusting poles for extra reach.
What if I have to skip or cancel my service?
Give us 24 business hours notice of your change in plans and we will promptly reschedule or cancel your service.
What if I need some extra tasks or services?
Just call the day before to make your special requests and we will quote you a price for the additional time. Ovens, fridge, blinds? Yes!
Should I have a Spring Cleaning Every year?
Many of our clients do have a Peak Deep Cleaning annually to maintain those out-of-reach places that are not a part of the normal, weekly or bi-weekly routine. It’s less expensive than the first time Deep cleaning because the rest of the house is already at maintenance level if we are servicing your home!
Work With Us
Call to request a quote at (559) 421-5957 or contact us today.